We have an extensive collection of online video tutorials available to you from your virtualSHOPS dashboard. These videos are designed to get you up and running in no time. We have also compiled a quick reference list of other video tutorials available for some of virtualSHOPS powerful features.
A wealth of online documentation is available to you from your virtualSHOPS dashboard. Context sensitive help puts the information you need at your fingertips. Because we use some of the most powerful tools available we have also compiled a quick reference list of online documentation for easy access to that information.
Got a question? Check out our FAQs pages for answers to commonly asked questions. These are continually updated, so please review the FAQs any time you have a question about our service, your are likely to find the answer you need here. If not, please consider reviewing our video tutorials and online documentation before submitting a support request.
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.
For some people importing the sample data file can be helpful to see how the theme works as well as speed up the development of their website by simply replacing the content and images with their own. virtualSHOPS does NOT use any built-in import method because in most cases this is a bad idea , instead we provide Sample Data that works with the native WordPress import/export function.
These forums are your way of communicating with the community of people using the virtualSHOPS Storefront solution. The forums are run by the community and moderated by the virtualSHOPS team during office hours. Please stick to technical issues – and remember, no confidential information – these are public forums!